Privacy Policy

Last updated:

1. Data Controller

Strainremove
3315 State Highway 2, Mangatarata 3576, New Zealand
Phone: +64 7 867 3448
Email: reply@strainremove.world

We are the data controller responsible for your personal data collected through this website.

2. What Data We Collect

We collect the following categories of personal data:

• Contact form submissions: name, email address, and the content of your message.
• Cookie and usage data: IP address (anonymized), browser type, pages visited, session duration, and referring URLs — collected through analytics cookies where consent is given.
• Technical data: browser type and version, device type, operating system, and time zone — collected automatically as part of standard web server operation.

We do not collect sensitive categories of personal data (such as information about racial or ethnic origin, political opinions, religious beliefs, or biometric data).

3. How We Use Your Data

We process personal data for the following purposes:

• Responding to enquiries: to review and respond to messages submitted through the contact form.
• Website operation: to deliver website pages and ensure the technical functioning of the site.
• Analytics: to understand how visitors interact with our website and improve its content and usability, where you have given consent.
• Legal compliance: to comply with applicable legal obligations.

4. Legal Basis for Processing

We collect and use personal information in line with the New Zealand Privacy Act 2020 and, where relevant, other applicable privacy laws. In practice this means we only use your information for purposes you would reasonably expect (such as responding to your enquiry), and we will seek consent where required (such as for non-essential cookies).

• Enquiries and service administration: to receive, review, and respond to messages you send us.
• Website operation and security: to keep the site working, prevent abuse, and troubleshoot issues.
• Consent-based cookies: analytics and (if enabled) marketing cookies are only used when you choose to allow them.

5. How Long We Keep Your Data

• Contact form enquiries: retained for up to 12 months from the date of submission, then securely deleted.
• Analytics data: retained for up to 26 months in aggregated, anonymized form.
• Server logs: retained for up to 30 days for security purposes, then deleted.

We do not retain personal data longer than necessary for the purpose for which it was collected.

6. Sharing Your Data

We do not sell, rent, or trade your personal data. We may share data with:

• Service providers: third-party companies that help operate our website (such as hosting and analytics providers) under binding data processing agreements.
• Legal authorities: where required by applicable law, court order, or regulatory requirement.

Any third-party processors are required to handle your data in accordance with applicable data protection law.

7. International Data Transfers

Our website is hosted and operated from New Zealand. If your data is transferred outside New Zealand or the European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission, or transfers to countries recognized as providing adequate protection.

8. Your Rights

Under the New Zealand Privacy Act 2020, you generally have the right to:

• Request access: ask for a copy of the personal information we hold about you.
• Request correction: ask us to correct personal information if you believe it is inaccurate, out-of-date, incomplete, or misleading.
• Withdraw consent (where applicable): if you previously consented to optional cookies, you can change your cookie preferences at any time.

To make a privacy request, please contact us at reply@strainremove.world. We will respond within a reasonable timeframe.

9. Supervisory Authorities

If you are located in New Zealand and believe we have not handled your data appropriately, you may contact the Office of the Privacy Commissioner of New Zealand at www.privacy.org.nz.

10. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encrypted connections (HTTPS), access controls, and regular security reviews.

No method of transmission over the internet is entirely secure, and we cannot guarantee absolute security. However, we take all reasonable steps to protect the data you provide to us.

11. Cookies

We use cookies on this website. For detailed information about the cookies we use and how to manage them, please read our Cookie Policy.

12. Links to Third-Party Sites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this page indicates when it was last revised. Continued use of the website after any changes constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Strainremove
3315 State Highway 2, Mangatarata 3576, New Zealand
Phone: +64 7 867 3448
Email: reply@strainremove.world